Cash payments are declining, but the need to thank colleagues remains strong. It is based on this observation that the Toulouse-based startup Onetip developed a digital tipping solution for the service industry. After announcing a fundraising round and strengthening its partnership with the consulting firm Idonis, the company intends to accelerate its development in the leisure hotel and holiday residence sectors. This evolution illustrates the new HR challenges facing tourism professionals.
Summary
Onetip wants to accelerate its development in tourism
According to a press release issued by the company, Onetip has finalized a fundraising round to support its commercial and technological development. This operation will notably allow the company to strengthen its communication and sales teams, while continuing to improve the platform.
At the same time, the startup announces that it is being supported by Idonis, the firm founded by Denis Lamouroux, in order to strengthen its visibility among tourism stakeholders and accelerate its deployment in the leisure hotel market.
According to the press release, digital solutions designed to improve the employee experience are playing an increasingly important role in the strategies of tourism companies, which are facing persistent recruitment and retention difficulties.
Why digital tipping is a response to evolving practices
The rise of card and digital wallet payments is gradually reducing the use of cash. This trend is also changing tipping habits, particularly in the hotel, restaurant, and service industries.
Founded in Toulouse, Onetip offers a solution that allows customers to tip in seconds via a QR code, NFC tag, or dedicated tablet, without downloading an app. The amount is then paid directly to the employee in question, according to the company's procedures.
A response to the challenges of customer loyalty in the hotel industry
Beyond technology, Onetip highlights a broader objective: to offer additional income to field teams while simplifying tip management for establishments.
According to data provided by the company, the solution is currently used by more than 250 establishments. The company also indicates that an employee receives an average of €95 in additional tips per month, and that the average tip amount is €5.70. These figures are based on Onetip's internal data.
In a sector facing recruitment challenges, this type of tool can be an additional lever to enhance the attractiveness of service jobs, without replacing employers' salary policies.
The partnership with Idonis confirms the startup's ambitions
The partnership with Idonis goes beyond simple commercial support. The firm works with tourism companies on topics related to digital transformation, payment flow optimization, project management, and strategic guidance.
This collaboration was notably presented at the Pioneers Forum 2026 organized in Egypt, a meeting bringing together several tourism leaders to discuss the challenges of transforming the sector.
“Supporting Onetip means investing in a solution that puts people back at the heart of the customer experience. Tourism needs useful innovations, and this one is.” – Denis Lamouroux, founder of Idonis.
What this announcement changes for tourism professionals
This fundraising round primarily reflects the growing interest in solutions that improve the employee experience. In hotels, campsites, tourist residences, or holiday villages, digital tipping addresses evolving payment behaviors while offering a new way to recognize and reward customer-facing staff.
For establishments, these solutions can also help to modernize the customer journey without changing existing point-of-sale systems, as the platform operates independently of the payment terminal according to information provided by Onetip.
Professionals are asking themselves several questions
How does Onetip work?
The customer uses a QR Code, an NFC tag or a tablet, chooses the employee they wish to thank and then pays their tip by bank card or digital wallet.
Is it necessary to install specific software?
According to the company, the solution works independently of the cash register software and the payment terminal.
Who receives the tip?
Onetip indicates that the amount is paid directly into the bank account of the employee concerned.
Which sectors are affected?
The solution specifically targets hotels, tourist residences, campsites, restaurants, ride-hailing services, hair salons, and festivals.
Why is this fundraising important?
It should allow the company to accelerate its commercial development and invest in new features announced for the coming months.
A trend to watch closely
Onetip's development illustrates a broader evolution in the tourism sector. Innovations are no longer limited to booking or artificial intelligence. They now affect the employee experience, a topic that has become strategic for many employers facing recruitment difficulties.
While the widespread adoption of digital tipping will depend on its adoption by establishments as well as travelers, this fundraising confirms that this market is now attracting investment and generating increasing interest in the tourism ecosystem, according to the press release.
Sources
- https://www.onetip-app.com
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