Tag: customer experience
Transfers: the service that takes care of travelers even before they arrive at the hotel
From the airport to the door of their accommodation, transfers remain one of the least considered services...
eSIM included with the ticket: why this little bonus could revolutionize travel
The eSIM is no longer just an accessory for savvy travelers. It is becoming an integrated service...
Vueling and Google launch an AI-generated travel souvenir in flight
Vueling and Google are testing a marketing campaign this summer that leverages artificial intelligence to extend the travel experience....
AjiHost launches its digital platform for tourist accommodation in Morocco
AjiHost is moving into the commercial phase. The Moroccan startup announces the launch of its digital platform dedicated to hosting...
Holiday villages: this new classification could change everything this summer
Holiday villages have officially changed their structure since July 1, 2026. Behind this reform, spearheaded by Atout France...
Travelers and hallucinations: why AI can still ruin a trip
Travelers are already making extensive use of artificial intelligence to plan their trips. The time savings are real, the promise...
Onetip is accelerating its growth in tourism: why digital tipping is increasingly appealing to professionals
Cash payments are declining, but the need to thank a colleague remains very much alive. It is based on this observation...
MSC Spa: the wellness shift that could change the cruise
MSC Spa enters a new phase. MSC Cruises announces a redesign of its MSC Aurea Spa, with a...
Traveler expectations: why 77% of customers now want to book everything in one place
Travelers' expectations are changing rapidly. Booking a flight on one site, a hotel on another, then a...
Convenc'Tour 2026: the real projects of the agencies
In Calvi, Cediv Travel's Convenc'Tour 2026 has moved into the very concrete phase. After the major presentations on...
Virgin Atlantic wants to change the travel experience for autistic passengers, and the entire tourism industry is already watching
Virgin Atlantic has just announced the launch of mandatory autism training for all its cabin crew. According to...
Corsair Business Lounge Reunion Island: a strategic upgrade
The opening of the Corsair Business Lounge in Réunion is not simply an addition of a service. It is part of...
