Tag: customer experience

Lufthansa Group charges for cabin baggage: the low-cost shift is now a reality

This time, there's no room for doubt. The Lufthansa Group is clearly accelerating its fare transformation. Since April 28, 2026,...

Uber Boat in Marseille: the sea revolution is coming

From June 2026 onwards, I foresee a new development arriving in Marseille that could well shake up the coastal tourism landscape...

Bahamas Digital Arrival Card: the test that could change the arrival of travelers

The Bahamas have just launched the Bahamas Digital Arrival Card, and it's not just a simple online form...

Orient Express Sailing Yachts is making a strong statement at Cannes 2026 and is already redefining ultra-luxury tourism

Orient Express Sailing Yachts' arrival at Cannes 2026 is no coincidence. Behind the announcement of its official partnership with...

Kolet and Transavia France want to eliminate stress during landing

This partnership might seem insignificant at first glance. Yet, it reveals a great deal about the current evolution of travel. Transavia France...

Travel to India: these videos will change everything

I'll be honest: we already had a solid practical guide to traveling in India. But with...

Mobile connectivity: Showroomprivé takes a step forward with integrated eSIM

This isn't a gimmick. What ConnectedYou and Showroomprivé are developing around mobile connectivity marks a significant evolution...

British Airways prohibits filming flight attendants

The message is clear, and it goes far beyond a simple rule of etiquette. British Airways is now strictly regulating...

Marriott and luxury cruises: a strategic offensive at sea

The movement is accelerating. Major hotel groups are now investing in the maritime sector with a clear ambition: to expand their reach...

Vietnam: A new online procedure to anticipate upon arrival

The change is subtle, but it can have an immediate impact on the customer experience. Since mid-April, a new procedure...

SNCF Connect and the ChatGPT app: a test that redefines travel search

The move was expected, and now it's a reality. SNCF Connect is testing integration into the ChatGPT application, opening up a new...

Ryanair check-in: stricter deadlines from November 2026

Ryanair is changing a key rule in its passenger journey. From November 10, 2026, the low-cost carrier...